What Happens After Implementation
If your ERP implementation has just wrapped up, or you are approaching go-live, you might feel like you have finally crossed the finish line. Months of design, testing, data migration, training, and coordination have come together, and the new system is officially live.
But anyone who has been through an ERP journey knows the truth: Go-live is not the end. It’s the beginning of a new operational phase.
At Advisory IS Solutions (AIS), this is the phase we call Continuous Improvement. It is the stage where companies protect their investment, optimize their environment, and ensure the ERP performs as intended across Finance, Operations, Supply Chain, Reporting, and other areas of your ERP solution.
So what happens after implementation? Here is the 5-step Post Implementation process we recommend following prior to transitioning from the implementation team to the support team:
- Hypercare (First 30–90 Days)
- User Adoption & Change Management Reinforcement
- Reporting, Analytics & Decision-Making Enhancements
- Process Optimization & Closing Implementation Gaps
- Governance & Support Model Establishment
Below is a structured view of the key activities organizations should expect in the post-go-live phase:
- Hypercare (First 30–90 Days)
Key Activities:
- Daily or weekly triage meetings with vendor + internal team
- Monitoring of transactions (POs, SOs, AP, AR, payroll runs, MRP, production jobs, etc.)
- Issue prioritization and resolution
- Validating that controls are working (posting rules, approvals, tolerances, workflows)
- Ensuring integrations are stable and consistent
- Quick training refreshers for teams struggling with adoption
- Tracking “severity 1–3” issues and mitigation steps
- Reviewing data discrepancies from cutover
- Documenting early enhancements needed vs. defects
- User Adoption & Change Management Reinforcement
Key Activities:
- Role-based refresher training
- Updating Standard Operating Procedures and work instructions based on real usage
- One-on-one coaching with power users
- Identifying areas where users revert to old habits or offline spreadsheets
- Aligning processes that shifted during implementation
- Surveying user confidence levels and challenges
- Reporting, Analytics & Decision-Making Enhancements
Key Activities:
- Finalizing financial statements
- Building dashboards, KPIs, and operational reports
- Improving data quality for accurate analytics
- Establishing standard reporting schedules
- Validating that the ERP supports month-end close and forecasting
- Potential reporting tools or advanced analytics integration
- Process Optimization & Closing Implementation Gaps
Key Activities:
- Reviewing how “to-be” processes are performing in real life
- Identifying process bottlenecks (approvals, workflows, cycle times)
- Addressing functional gaps that were deprioritized during implementation
- Reviewing whether customizations are working or need refinement
- Minimizing manual workarounds that emerge post-go-live
- Aligning system configuration to evolving business needs
- Governance & Support Model Establishment
Key Activities:
- Defining who owns each module (Finance, SCM, Manufacturing, HR, etc.)
- Establishing the internal support model (tier 1, tier 2, vendor support)
- Building an internal backlog of enhancements and improvements
- Creating release management processes (updates, patches, upgrades)
- Setting up data governance policies
- Reviewing licensing, user roles, and security
With a proven track record guiding companies across Manufacturing, Mining, Field Services, and more, Advisory IS Solutions provides:
- Post-implementation assessments
- Reporting and analytics improvements
- Optimization of workflows and configurations
- Vendor management and quality assurance
- Ad-hoc system support as needed
As an independent firm, we have one goal: Help you get the most value out of your ERP, without vendor bias, assumptions, or upsell pressure.
If your organization is entering (or already in) the post-implementation phase, AIS can help you stabilize, optimize, and grow confidently.
